NetSuite Support Consultant

About the job

A mid-sized US NetSuite Partner are actively recruiting for a a NetSuite Support Consultant to join the team. This role will focus on managing multiple NetSuite support and software engagements across a wide variety of verticals while simultaneously building client relationships and developing business opportunities. Independently execute implementation of various software bundles and provide ongoing software support. Includes running related client-facing meetings, compiling associated client-facing documentation, and performing basic project management tasks.

Responsibilities:

• Manage and resolve, via direct implementation of solutions, a wide variety of daily NetSuite support requests. Types of requests handled will include, but will not be limited to:
• Troubleshooting of core NetSuite transactions/transactional flows (Order to Cash, Procure to Pay, etc.).
• Troubleshooting of existing workflows.
• Implementation of simple new functionality; scoping for deployment of more complex functionality.
• Creation of new reports and searches, including financial reports.
• Modification of existing reports and searches, including financial reports.
• Execution of basic system administration tasks, such as creation of a new employee record or reset of a user’s password.
• Document support tickets and related resolutions clearly, consistently, and with sufficient detail to meet compliance and controls requirements.
• Assist clients in preparing for bi-annual NetSuite upgrades, including compilation of an associated impact assessment and regression testing scripts.
• Creation of scoping and project documentation
• Provide basic training to clients as needed regarding standard NetSuite functionality. Compile associated written materials (such as end-user guides) as necessary.

We ask that you:

• Have at least two years of consulting or business analyst experience.
• Have experience in core NetSuite functionality and a keen desire to expand your understanding of NetSuite and of business systems in general.
• Have at least moderate exposure to core NetSuite functionality.
• Have sharp analytical skills and be able to solve complex problems with minimal assistance.
• Excellent written and oral communication skills.

Qualifications:

• Must have a strong understanding of general business principals. Minimum of 3 years of business experience required, preferably in software, biotech, or wholesale distribution.
• Must be familiar with basic accounting principles and terminology.
• Must be familiar with core NetSuite functionality. Formal NetSuite system administration/consulting experience a plus.
• Familiarity with compliance and audit-related topics a plus.
• Previous experience deploying pre-packaged software solutions a plus.