Service Manager

Service Manager - Freelance, Paris

The opportunity has arisen for a skilled Service Manager to join a major leading luxury fashion organisation based in Paris.

Responsibilities

• Providing support to the business through IT services.
• Coordinates the technical support personnel to ensure troubleshooting, maintenance and efficient end user support.
• Communication, problem solving, activities planning, tester.
• Usage of Database.
• Defining training needs and collecting feedback from the final users store employees in accordance to the brand rollout strategy.
• Demonstrations and training for stores employees.
• Contact with the business to define needs and collect requirements. Transforms needs into IT solutions with the support of other IT departments.
• Release Management lifecycle in agile way that involves scheduling the release, coordinating between teams, and deployment of release as per the schedule.
• Ensures the development and maintenance of business application systems and their successful integration and operation within the company’s business environment.
• Identify the risks that can delay the release and manage them.
• Maintain documentation related to procedures on build and release.
• Plan and give weekly updates on the release activities.

Requirements

• Service Management experience working on mobile transformations 5+years
• Experience in working within the Retail/Fashion industry is crucial.
• Based in Paris.
• English & French speaking.
• Demonstrable leadership skills, delivery focus & gravitas to project a positive energetic attitude and resolve disputes and challenges.