ServiceNow Architect - Sweden or Finland based

We are seeking a talented and experienced ITSM Architect to join our team and contribute to our mission of delivering innovative solutions to our clients.

Position: Swedish ITSM Architect

Location: [City], Sweden

Job Overview:

As a Swedish ITSM Architect at [Company Name], you will play a crucial role in designing, implementing, and optimizing IT Service Management solutions for our clients. You will collaborate closely with clients, project teams, and stakeholders to translate business requirements into effective ITSM strategies. Your expertise will guide the development of ITSM frameworks, processes, and technologies that drive business success and elevate service delivery standards.

Key Responsibilities:

• Collaborate with clients to understand their business objectives, ITSM needs, and challenges.
• Design and architect comprehensive ITSM solutions that align with clients' goals and industry best practices.
• Develop and implement ITSM strategies, processes, and workflows that enhance efficiency, transparency, and customer satisfaction.
• Lead the design and configuration of ITSM tools and platforms, ensuring optimal functionality and integration.
• Provide technical leadership and guidance to project teams, ensuring successful implementation and adherence to project timelines.
• Create and maintain detailed documentation, including solution designs, process flows, and technical specifications.
• Identify opportunities for process improvement and automation within ITSM frameworks.
• Stay up-to-date with industry trends, emerging technologies, and best practices in ITSM and service delivery.
• Collaborate with cross-functional teams, including developers, system administrators, and business analysts, to deliver seamless ITSM solutions.
• Conduct training sessions and workshops for clients and internal teams to promote the adoption and understanding of ITSM practices.
• Participate in pre-sales activities, including solution presentations, demonstrations, and requirement gathering.