ServiceNow Service Delivery Manager

We are seeking a skilled and motivated ServiceNow Service Delivery Specialist to join our team in the Nordics region. As a ServiceNow Service Delivery Specialist, you will play a crucial role in ensuring the successful implementation, maintenance, and optimization of ServiceNow solutions for our clients. Your expertise will contribute to enhancing our clients' business processes and overall efficiency.

Responsibilities:

• Collaborate with clients to understand their business requirements and translate them into effective ServiceNow solutions.
• Design, configure, and customize ServiceNow applications and modules to align with client needs and best practices.
• Lead end-to-end implementation projects, including requirements gathering, solution design, testing, deployment, and post-implementation support.
• Conduct regular client meetings to provide project updates, gather feedback, and address any concerns.
• Develop and deliver training sessions to clients' teams to ensure proper utilization and adoption of the ServiceNow platform.
• Collaborate with cross-functional teams, including developers, architects, and project managers, to deliver high-quality solutions on time and within budget.
• Monitor and analyze the performance of ServiceNow applications, identifying areas for improvement and recommending optimizations.
• Stay up-to-date with the latest ServiceNow trends, features, and updates, and proactively suggest innovative solutions to enhance clients' experiences.
• Provide ongoing support and maintenance for ServiceNow instances, troubleshooting issues, and implementing fixes as needed.
• Contribute to the development of best practices, documentation, and knowledge sharing within the team.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Proven experience in implementing and configuring ServiceNow solutions, including incident management, change management, problem management, and IT service management (ITSM) modules.
• Strong understanding of ITIL practices and principles.
• ServiceNow certification(s) such as Certified Implementation Specialist, Certified Application Developer, or similar, is a strong plus.
• Proficiency in JavaScript, HTML, CSS, and other relevant programming languages for ServiceNow customization.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients, team members, and stakeholders.
• Strong problem-solving abilities and a proactive approach to addressing challenges.
• Project management skills, with the ability to manage multiple tasks and projects simultaneously.
• Fluency in English (written and spoken); knowledge of Nordic languages is a plus.
• Ability to travel to client sites within the Nordics region as needed.