ServiceNow CX/CRM Leader

This is a fully remote position, with travel required.

Position Overview

We are seeking a dynamic and experienced ServiceNow CRM Practice Leader to spearhead our ServiceNow practice. The ideal candidate will have a deep understanding of ServiceNow CRM capabilities and a proven track record in leading successful CRM implementations. This role will involve driving business development, managing client relationships, and leading a team of professionals to deliver high-quality solutions.

Key Responsibilities

Leadership & Strategy: Develop and implement the strategy for the ServiceNow CRM practice, aligning with overall business objectives.
Business Development: Identify and pursue new business opportunities, cultivating relationships with key stakeholders and clients.
Client Engagement: Collaborate with clients to understand their business needs and provide tailored ServiceNow CRM solutions.
Project Management: Oversee the delivery of ServiceNow projects, ensuring they are completed on time, within scope, and to the highest quality standards.
Team Management: Lead, mentor, and develop a team of ServiceNow consultants and developers, fostering a culture of continuous learning and improvement.
Thought Leadership: Stay abreast of industry trends and best practices, contributing to the development of thought leadership content and participating in industry events.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field; Master’s degree preferred.
8+ years of experience in CRM solutions, with a focus on ServiceNow.
Proven experience in a leadership role, ideally in a consulting environment.
Strong understanding of ServiceNow platform features, integrations, and best practices.
Excellent communication, presentation, and interpersonal skills.
Demonstrated ability to manage multiple projects and priorities effectively.
ServiceNow certifications (e.g., Certified Implementation Specialist, Certified Application Developer) are a plus.

To find out more please apply with a copy of your resume.

Ready to apply?

We are hiring for a very exciting opportunity with a global client of ours a global consulting firm dedicated to delivering innovative solutions that transform businesses. They are a Global Elite ServiceNow Partner, leading global enterprise-level ServiceNow implementation programs.This is a fully remote position, with travel required.Position OverviewWe are seeking a dynamic and experienced ServiceNow CRM Practice Leader to spearhead our ServiceNow practice. The ideal candidate will have a deep understanding of ServiceNow CRM capabilities and a proven track record in leading successful CRM implementations. This role will involve driving business development, managing client relationships, and leading a team of professionals to deliver high-quality solutions. Key ResponsibilitiesLeadership & Strategy: Develop and implement the strategy for the ServiceNow CRM practice, aligning with overall business objectives.Business Development: Identify and pursue new business opportunities, cultivating relationships with key stakeholders and clients.Client Engagement: Collaborate with clients to understand their business needs and provide tailored ServiceNow CRM solutions.Project Management: Oversee the delivery of ServiceNow projects, ensuring they are completed on time, within scope, and to the highest quality standards.Team Management: Lead, mentor, and develop a team of ServiceNow consultants and developers, fostering a culture of continuous learning and improvement.Thought Leadership: Stay abreast of industry trends and best practices, contributing to the development of thought leadership content and participating in industry events. QualificationsBachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field; Master’s degree preferred.8+ years of experience in CRM solutions, with a focus on ServiceNow.Proven experience in a leadership role, ideally in a consulting environment.Strong understanding of ServiceNow platform features, integrations, and best practices.Excellent communication, presentation, and interpersonal skills.Demonstrated ability to manage multiple projects and priorities effectively.ServiceNow certifications (e.g., Certified Implementation Specialist, Certified Application Developer) are a plus.To find out more please apply with a copy of your resume.

• United States