Software Engineering
Spanish Speaking IT Support
Contract
12 months
Paid Daily
On-Site
Hungary
Spanish Speaking Support Analyst
(Hungary)
Spanish Speaking Support Analyst – IT Support or Service Desk Role – Budapest
Empiric has received an exciting opportunity for a Spanish speaking IT Support Analyst, you will be the first point of contact for our Spanish-speaking clients.
You will provide technical support, troubleshoot issues, and ensure a seamless user experience. Your ability to communicate effectively and solve problems swiftly will be key to your success in this role.
Responsibilities:
Provide Technical Support:
Respond to IT service desk inquiries via phone, email, and chat.
Diagnose and resolve hardware, software, and network issues for Spanish-speaking users. Escalate complex problems to higher-level support teams when necessary.
Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common software applications.
Basic understanding of network protocols and troubleshooting.
Customer Service Excellence:
Deliver exceptional customer service to ensure client satisfaction.
Communicate effectively with users to understand their technical issues and provide clear instructions. Maintain a professional and friendly demeanour in all interactions.
Ability to explain technical concepts to non-technical users
Troubleshooting & Problem Solving:
Identify, troubleshoot, and resolve technical issues promptly.
Document and track issues, resolutions, and follow-up actions in the service desk system. Collaborate with team members to share knowledge and best practices.
System Maintenance & Updates:
Assist with system updates, patches, and software installations.
Monitor system performance and report potential issues to the IT team.
Maintain an up-to-date knowledge base of common issues and solutions.
Language Support:
Provide bilingual support in both Spanish and English as needed.
Translate technical documentation and instructions for Spanish-speaking users.
Preferred Qualifications:
Previous experience in a bilingual IT support role.
Familiarity with IT service management tools (e.g., ServiceNow, Jira).
Also a strong experience of understanding of working with business owners to propose high-quality user experience solutions for desktop and mobile web applications.
Term: 6 to 12 months plus possible extensions
Rate: Excellent day rate + Starter Bonus + Free Lunch Club experience
This is a critical position, so contact Woody for a confidential chat and more details…..
Contact: Woody Woodhouse
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