NetSuite Field Service Management Consultant

Field Service Management Specialist (NetSuite)

The Role:

We are supporting a highly regarded NetSuite Partner in their search for a talented Field Service Management Specialist to join their growing team. This is a fantastic opportunity to work on transformative projects that integrate NetSuite ERP with field service operations for a wide range of industries.

As a Field Service Management Specialist, you will play a pivotal role in designing, implementing, and optimising NetSuite solutions tailored to field service processes such as workforce scheduling, dispatching, inventory management, and customer communication.

Key Responsibilities:

• Work with clients to gather and analyse their field service management (FSM) requirements, translating them into scalable NetSuite solutions.
• Configure and customise NetSuite, focusing on FSM areas such as service scheduling, resource allocation, spare parts inventory, and work order management.
• Design and implement seamless integrations between NetSuite and third-party FSM tools to enhance workflows and data sharing.
• Develop client-specific dashboards, reports, and KPIs for performance tracking, including SLA adherence, resource utilisation, and customer satisfaction metrics.
• Provide user training and post-go-live support, ensuring smooth adoption of the system.
• Stay ahead of industry trends and NetSuite developments to offer innovative solutions to clients.
• Collaborate closely with consultants, developers, and project managers to deliver high-quality results on time and within scope.

What We're Looking For:

• NetSuite Expertise: Strong hands-on experience in NetSuite configuration and implementation, particularly in Field Service Management.
• Field Service Experience: Deep understanding of FSM processes, such as scheduling, route optimisation, inventory management, service contracts, and field technician workflows.
• Technical Skills: Proficiency in SuiteScript, SuiteFlow, and integration tools (e.g., SuiteTalk, REST APIs).
• Problem-Solving Ability: Demonstrated skill in crafting tailored NetSuite solutions to address complex business challenges.
• Communication: Excellent interpersonal skills to engage effectively with clients and deliver training to end-users.
• Project Leadership: Experience leading or contributing to NetSuite FSM implementations in industries such as utilities, professional services, or manufacturing.
• Certifications: NetSuite certifications (e.g., SuiteFoundation, ERP Consultant) are a plus but not essential.

Why Join?

• Career Growth: Work for a leading NetSuite Partner with clear opportunities for advancement and professional development, including NetSuite certifications.
• Exciting Projects: Be part of innovative field service management projects that drive meaningful change for clients.
• Supportive Environment: Join a collaborative and high-performing team, passionate about delivering excellence.
• Flexibility: Remote-first working model with occasional travel to client sites as needed.
• Competitive Package: Attractive salary and benefits package, reflecting your skills and experience.