Support Delivery Manager – NetSuite

Support Delivery Manager – NetSuite | Netherlands (Hybrid)

Location: Netherlands – Hybrid (2–3 days on-site)

Salary: Competitive + excellent benefits

Are you an experienced Service or Support Manager with a passion for operational excellence and customer satisfaction? We’re working with a leading ERP consultancy in the Netherlands that is growing their NetSuite practice and looking for a Support Delivery Manager to take ownership of their support operations and internal product portfolio.

This is an exciting opportunity to play a key leadership role in a people-focused, fast-evolving technology company. You’ll join a highly skilled and collaborative team delivering innovative ERP solutions and services to a wide client base, with a strong emphasis on quality, learning, and long-term relationships.

What You’ll Be Doing

• Lead and manage a multidisciplinary support team (application & integration specialists)
• Drive continuous improvement across support services to enhance operational efficiency
• Monitor team performance, SLAs, and customer satisfaction metrics
• Act as the primary escalation point for customer queries and issues
• Own the development and maintenance of internal NetSuite-based product offerings
• Collaborate cross-functionally with delivery, product, and management teams
• Analyse and report on support operations to inform strategic decisions
• Identify opportunities for innovation and process improvements

What We’re Looking For

• Proven experience in a leadership role within a support or service organisation
• Strong communication skills in both Dutch and English
• Customer-first mindset with a drive to deliver exceptional service
• Familiarity with ERP systems, ideally Oracle NetSuite (or comparable platforms)
• Experience with Atlassian tools (Jira/Confluence) is a bonus
• A proactive, solutions-focused attitude and eagerness to learn
• Degree educated (HBO or equivalent), preferably in IT, Business Administration, or related fields

Why Join?

This company is known for its exceptional internal culture – one that values autonomy, development, and connection. Their leadership team puts employee happiness and growth at the core of their strategy, offering:

• A clear focus on personal development and innovation
• Regular 'Growth Talks' to support your career path
• Competitive salary and strong benefits package
• Hybrid working model for better work-life balance
• A collaborative, values-driven team environment

You’ll work with talented professionals who share your commitment to excellence and be part of an organisation where your impact is recognised and your ideas matter.